Frequently asked questions
Find answers to your questions
Frequently asked questions
First Steps for Renting
What’s the difference between Vacancéole.com and Vacancéole Particuliers?
Vacanceole.com is a holiday rental website offering over 130 destinations. Vacancéole Particuliers is a subsidiary of the Vacancéole group that manages the marketing, operation, and maintenance of your property.
Who is our Vacancéole Particuliers service for?
Vacancéole Particuliers is for all property owners and real estate investors who wish to delegate the complete management of their properties, as well as tenant relations.
What basic equipment is required for my accommodation?
Find the required equipment here: Equipment List
What should I prepare before renting out my property?
Your accommodation must be in good condition, and we also need 3 sets of keys at our disposal. These key sets will be useful for our cleaning team, our reception teams, and our guests. Additionally, it is possible to store your personal belongings in a secure place. Your valuables can be replaced within your accommodation. We strongly advise you to keep invoices for valuable personal belongings.
What administrative documents are required?
The required documents are as follows:
- The signed and completed management mandate
- A copy of the front/back of the ID of ALL signatories of the mandate
- A copy of the latest property tax notice less than one year old or, failing that, an extract from the property deed
- A copy of a valid home insurance certificate
- A copy of the issued bank account details (RIB)
When will the keys be handed over?
Upon signing the mandate, we conduct an inventory and a condition report of your accommodation, which we send to you for written validation before any initial rentals in your apartment. The handover of the three sets of keys will take place during this appointment.
What does the Vacancéole Particuliers contract include?
Vacancéole Particuliers provides you with all professional guarantees to help you make your rental investment profitable, without unpleasant surprises. We do everything possible to optimize your occupancy rate and your income. Thanks to our concierge service, we ensure that your tenants’ stay goes as smoothly as possible. Our teams will provide hotel-quality cleaning services and linen supply.
Can I rent out my property myself?
As our contract is exclusive, you cannot rent out your property yourself.
Do I need to subscribe to an internet connection for our guests?
This is not mandatory but highly recommended to facilitate the rental of your property. We will include it in your personalized property listing.
My Owner Account
Is it possible to change my bank account details (RIB) for payments?
Yes, you can change your bank account details (RIB) by contacting Vacancéole Particuliers at contact-particuliers@vacanceole.com.
Calendar & Bookings
How do I block or free up dates in my calendar?
Our Vacancéole Particuliers contract allows you to block your dates according to your availability, provided your apartment is not already booked by our clients. Therefore, you can freely access your accommodation.
On which platforms is my listing published?
Your listing will be distributed via Vacanceole.com and booking platforms such as Booking.com, Airbnb, etc. Vacancéole works with over 250 distributors, ensuring high visibility for your accommodation.
Can I know the identity of the guests who have booked my accommodation?
No, due to GDPR standards and to avoid any discrimination, we cannot provide you with this information.
Can I modify the rates on my calendar?
Vacancéole Particuliers is responsible for the pricing policies of your accommodation. Our specialized pricing teams implement a dynamic pricing strategy aimed at optimizing your property’s occupancy rate. We set a minimum rate to guarantee your profitability.
How quickly can I access my accommodation after my property has been booked?
Thanks to our teams, your accommodation is accessible from 5 PM on the same day.
My Rental Income
How often is my rent paid?
Rental payments are issued according to the conditions stated in your contract.
How is my owner income calculated?
You will receive the total rental income generated (excluding distributor and cleaning commissions) for the period, minus our management commission applicable to your contract.
Maintenance & Guarantees
Do I need to take out insurance as part of the mandate?
Property insurance is mandatory; you need at least PNO insurance (non-occupying owner insurance). An insurance certificate will be requested to complete your file.
How are damages or claims managed during a property's marketing period?
For any stay in your accommodation, a deposit of €300 is systematically requested from our clients. If our teams discover damage, we will use the deposit. Therefore, you will not be responsible for the cost of the repair. VACANCEOLE Particuliers, as a tenant, has home insurance. In the event of a claim (water damage, fire, electrical damage, etc.) during a marketing period, we are responsible for reporting the claim to our insurer. Once the expert assessment is completed, we proceed with the restoration work alone or with the co-ownership syndicate. VACANCEOLE Particuliers manages claims from their appearance until their resolution.
What happens in case of repairs in my property by Vacancéole Particuliers teams?
When VACANCEOLE teams have to carry out repairs for damage not caused by a tenant, the service is reinvoiced to the owners and deducted from the rent. We have created a flat rate of €30 per hour for minor interventions; if a specialized company needs to intervene, the total amount will be reinvoiced to you (deduction from rent).
Can I carry out repairs myself as part of the mandate?
Yes, the owner can certainly carry out repairs in their property during the mandate period. However, if the damage prevents marketing, the property will be taken off the market until repairs are completed, which will impact rental income.
Taxation
As part of a Vacancéole Particuliers contract, what expenses should I anticipate for my accommodation?
As part of a management mandate contract, you will be responsible for: property tax, household waste removal tax, co-ownership charges, housing tax, and utility charges (water-electricity).
Is it my responsibility to declare VAT on collected rents?
For all rent payments, you will receive a detailed breakdown of the transfer, excluding and including tax, from us. We will pay you the VAT amount (including tax) with each account statement. This must be declared annually.
Do I have to pay the tourist tax?
Vacancéole is responsible for collecting and remitting the tourist tax.
How do I declare the income generated from my property when filing taxes?
Vacancéole Particuliers Benefits
What is the discount amount for a stay on vacanceole.com?
You benefit from a discount of up to -20% on more than 80 residences of the Vacancéole group.